Privacy Policy

RAA Home Support & Recruitment Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

RAA Home Support & Recruitment Ltd is a provider of domiciliary care and recruitment services based in London, England.

2. Information We Collect

We may collect:

• Name, address, phone number, email address
• Health and care information (for service users)
• Employment history and references (for job applicants)
• Financial information (where relevant)
• Website usage data (via cookies)

3. How We Use Your Information

We use personal data to:

• Deliver safe and effective care services
• Manage recruitment processes
• Respond to enquiries
• Comply with legal and regulatory requirements
• Improve our services

4. Legal Basis for Processing

We process personal data under:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests
• Vital interests (where health information is required)

5. Data Sharing

We may share information with:

• Healthcare professionals
• Local authorities
• The Care Quality Commission (CQC)
• HMRC and other regulatory bodies
• Payroll and HR providers

We never sell personal data.

6. Data Security

We use secure systems, restricted access controls, and secure storage to protect data from loss, misuse, or unauthorised access.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction
• Request deletion (where applicable)
• Restrict processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Contact

For data protection enquiries:
Email: info@raahomesupportandrecruitment.co.uk